Draft — pending attorney review. This policy describes how the Climate Simulation Solutions website, request forms and AI website assistant are built to handle information. It has not yet been reviewed by an attorney and may change before final publication. Items marked [confirm] are facts the business must verify.

Privacy Policy

Draft prepared October 14, 2026 · Effective date: [set at publication]

Climate Simulation Solutions ([confirm legal entity name], "we," "us") provides heating, cooling and refrigeration services to homes and businesses in and around Dawsonville, Georgia. This policy explains what information we collect through this website, our online request forms and our AI website assistant, how we use and share it, and the choices you have. It applies to visitors from any state.

Summary

We collect what you give us to answer your request: contact details, the service address, and what your heating or cooling system is doing.
Online requests are requests only. Sending one does not book an appointment or dispatch a technician; the office contacts you to confirm.
Our AI website assistant is an automated tool, not a person. It is a private preview and may not be available on this site.
We do not sell your personal information, and we do not use it for targeted advertising.
We do not use advertising cookies or third-party tracking pixels. Optional site measurement runs only if you turn it on.
We do not send text messages from this website.
You can ask us to access, correct or delete your information by calling (706) 809-5076 or emailing [confirm privacy contact email].

Information we collect

Information you provide in our forms

Service requests, urgent requests, maintenance plan requests and estimate questions: your name, phone number, optional email address, service address (street, city, state and ZIP code), the issue or service you need, and, if you choose to share them, your system type, approximate age, brand, preferred appointment times, estimate details and notes.
Safety answers: on the urgent help page you answer two safety questions (gas or carbon monoxide; burning, smoke or sparking). These answers decide which guidance you see. When you send an urgent request, the request notes that you answered "no" to both.
Consent choices: that you agreed to be contacted about your request, the version of the consent wording you saw, and whether you chose to include optional campaign and referring-site information.
Phone calls and emails to us: whatever you choose to tell us when you contact us directly.

Information from our AI website assistant (only if you use it)

Before the assistant starts, you are told that it is an AI assistant and asked to confirm you want to continue.
Voice: if you choose "Talk it through," your browser asks permission to use your microphone. Your speech is sent to our assistant provider to be transcribed and answered in real time.
Text: messages you type in text mode.
Files you choose to share: photos (JPEG, PNG, WebP) and PDFs, up to 12 MB each, only after you check the consent box for that file. Please do not upload documents with account numbers, payment details, government ID numbers or dates of birth.
Summary: the summary the assistant builds stays in your browser. It is not sent to us unless you copy it and share it yourself. The assistant cannot submit a request for you.

Information collected automatically

Server and security logs: our hosting provider may record technical data such as IP address, browser type, pages requested and time of request, to deliver the site and protect it from abuse.
Optional measurement (off unless you turn it on): if you opt in, the site stores random visitor and session identifiers in your browser's local storage and records which pages you view, how you arrived (for example a search, referral or campaign), and actions such as opening a form, starting the assistant or tapping a phone link. If you opt out later, measurement stops and queued events are removed from your browser, and we ask our measurement system to remove that browser's history.

How we use information

To respond to your request, call or email you about it, confirm an appointment, prepare an estimate and follow up on an estimate you received.
To handle urgent requests as urgent, including alerting our team.
To respond to a maintenance plan request and, if you join a plan, to schedule visits.
To run the AI assistant, if you use it.
To protect the site and our customers against fraud, spam and abuse.
To understand and improve the website, only if you turn on optional measurement.
To comply with law and enforce our rights.

We do not use your information to train artificial-intelligence models. [confirm provider terms with counsel]

Calls, emails and text messages

When you send a request and give consent, we may call you, and email you if you provided an email address, about that request. This does not sign you up for unrelated marketing. We do not send text messages from this website. If we add texting in the future, we will ask for separate consent and explain how to stop messages (reply STOP) and get help (reply HELP).

How we share information

We share information only as described here, and we require our service providers to use it only to provide services to us.

Recipient	Purpose	What they receive
MogulForge GrowthOS (customer-relationship software)	Stores your request, routes it to our team (including urgent alerts) and records your consent; supports office follow-up	Form details and consent choices; optional measurement data if you opted in
Website hosting provider [confirm host — Cloudflare planned]	Delivers the website and secure server functions	Technical request data; form submissions in transit, and in an encrypted delivery queue if our request system is briefly unavailable
ElevenLabs (AI voice and text assistant) — only if you use the assistant	Runs assistant conversations	Your voice audio or text messages, transcripts, and files you choose to share
AI model providers used by ElevenLabs, such as Google (Gemini) — only if you use the assistant	Generate assistant responses and review shared files	Conversation content and shared files, as processed by ElevenLabs

We may also disclose information when required by law or legal process, to protect safety or prevent fraud, or as part of a merger, sale or transfer of our business, in which case this policy continues to apply to it.

Your choices about cookies, local storage and tracking

We do not use advertising cookies or third-party tracking pixels, and we do not allow third parties to track you across other websites through this site. Fonts are served from this website, not a third-party font service.
Optional measurement uses your browser's local storage, not cookies, and only after you turn it on. You can turn it off at any time from "Privacy choices," or clear your browser's site data.
Global Privacy Control and Do Not Track: we treat either signal as a request to keep optional measurement off, and the site honors it automatically.

How long we keep information

Requests and customer records: for as long as needed to respond, provide and stand behind our work, and meet legal, tax and recordkeeping obligations. [set a retention period with counsel]
AI assistant conversations and shared files: the assistant is configured so audio is not saved as a recording, and transcripts and shared files are deleted by the provider about one day after the conversation. [verify the live provider settings]
Website delivery queue: if our request system is temporarily unavailable, your request is held in encrypted form only until it is delivered; the contact details are cleared once delivery is confirmed.
Optional measurement: kept for the retention period shown in the measurement setting, then deleted or de-identified.

Your privacy rights

Wherever you live, you may ask us to:

tell you what personal information we have about you and give you a copy;
correct information that is inaccurate;
delete your information, unless we must keep it to finish your job, honor a warranty, or meet a legal obligation;
stop contacting you; and
turn off optional measurement.

To make a request, call (706) 809-5076 or email [confirm privacy contact email]. We will verify your request using the contact details we already have, and we aim to respond within 45 days. We will not treat you differently for exercising these rights. Residents of some states may have additional rights when a state privacy law applies to a business; we honor the requests above regardless of where you live. [counsel to confirm which state laws apply]

Security

We protect information with encrypted (HTTPS) connections, server-side storage of service credentials, encryption of queued requests, and access limited to people who need it. No method of transmission or storage is completely secure. If a security breach affects your personal information, we will notify you as required by law.

Children

This website is intended for adults seeking heating, cooling and refrigeration services. It is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided information to us, contact us and we will delete it.

Changes to this policy

We will post any changes on this page with a new effective date. If we make a material change to how we use personal information, we will also post a notice on our homepage before the change takes effect.

Contact us

Climate Simulation Solutions
[mailing address]
Dawsonville, Georgia
Email: [confirm privacy contact email]
Phone: (706) 809-5076